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Yealink terminals and grandstream gateways evolve the way they communicate

It is becoming increasingly important for companies to maintain close communication with their customers. One of the most effective ways to achieve this is through call centers. To ensure the proper functioning and reduce operating costs of these centers, companies can occupy devices such as Yealink terminals and grandstream gateways. If you are not very familiar with these issues, we invite you to continue reading this article, because we will explain to you what each of these concepts are.

In the first place, it is worth mentioning that call centers operate on the primacy of providing a means of communication between companies and customers and suppliers. Some function as a customer service center, to provide advice or help of any kind. In this case, they are called incoming call centers, because it is mainly the clients who contact the call center. On the other hand, there is also the modality of sceptres of outgoing calls, whose purpose is usually to contact the largest number of potential customers. However, technology has changed the way these centers work.

 

The Yealink terminals and the location of call centers

Traditionally, staff working in call centers were gathered in the same geographic location, as in a room adapted for this purpose. But technology has evolved this way of working. And it is at this point where Yealink terminals play an important role.

llamadas por ip

Yealink terminals are basically IP phones. And what is an IP phone? It is a device that allows you to make calls using the Internet through a virtual pbx, instead of the ordinary telephone network. This allows to reduce the cost of billing for telephony.

But it also has other advantages, such as the ease of linking calls to almost anywhere. For example, with Yealink terminals it is possible to link received calls with an employee or a partner who is located in another geographical area. This means that if the call center is in Spain, you can easily link the call to be answered by your partner in South America (for example).

 

 

virtual pbx

But what if you don’t have an IP phone and you don’t want to invest in acquiring some, and you already have many traditional phones? In that case, you can use the grandstream gateways. What are they and how do they work?

Grandstream gateways adapted to analogue telephones

telefonía ip

Grandstream gateways are devices (hardware) that allow an ordinary telephone to be converted into an IP telephone. With this, you can use it to make calls using a virtual switchboard. This is especially useful if you already have the common equipment of call centers. Without needing to renew all your equipment, you can use VoIP services, or IP voice calls.

As you can notice, besides reducing costs, Yealink terminals and Grandstream Gateways allow our business to evolve and be at the forefront of technology.

 

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Terminals Yealink and Grandstream Gateways: VoIP calls easily

Technology advances by leaps and bounds and communications are not left behind, fixed telephony adapts to the evolution by offering calls in VoIP protocol, being able to use Yealink terminals as an option, or if on the contrary you do not want to change your traditional phones you can get a grandstream gateway to adapt the functionality of these as if they were ip phones.

Yealink Terminals

 

Yealink terminals represent the next generation of telephones, designed to meet the needs of users and businesses.

Their interface is new. They have a high quality, HD definition and headphones, high resolution screens and ease of configuration.

 

Yealink Terminal Models

 

In the market there is a great variety of yealink terminals, which can be adapted to the needs of everyone, here the best options:

Yealink T29G Terminals

 

This Yealink terminal is new, offering up to 16 SIP accounts, 240 by 120 pixels graphic screen and wifi and bluetooth compatibility.

 

Yealink T46S Terminals

 

The Yealink T46S terminal offers the ability to make business meetings via Skype, its screen is 4.3″, wall mount supports the Opus codec.

 

Yealink T48S Terminals

 

This model of Yealink terminals presents a touch screen to make easier the work of a size of 7″ with 800×480 pixels.

Grandstream Gateways

 

If you already have a large analogue telephone infrastructure the best option is to integrate Grandstream Gateways.

With its different series, models and designs Grandstream Gateways allows you to link lines or PBXs to the VoIP network.

Small and medium enterprises can manage costs by creating cabling-free environments.

 

Grandstream Gateways Models

 

A wide variety of grandstream gateway models are currently available to choose from to best suit all your needs:

Grandstream Gateway GXW4216

 

This Granstream Gateway offers up to 16 ports for telephone connections (RJ11) and one connector (included) Telco

 

Grandstream Gateway GXW4104

 

This Grandstream Gateway device offers up to two RTB line connections and 4 getaway device connections.

Grandstream Gateway GXW4224

 

The grandstream Gateway GXW4224 offers 24 RJ11 connections and a Telco connector (pins) which is included when purchasing the equipment.

In conclusion you can join the VoIP world with any of these products.

 

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Neotel Virtual PBX’s

In a world where technology is growing non-stop, it is ideal that you and I are on a par with it, these advances integrate many aspects and one of the most striking is related to the way we communicate and that is why today we find the virtual pbx’s.

What is a virtual pbx, if you skip that doubt do not worry that Neotel has the answer for you, a virtual pbx is nothing more than an IP telephony system through which we will be able to have multiple phones and / or extensions independent of whether they are fixed or mobile, this translates into availability anywhere, when you purchase a virtual switchboard you have advantages such as:

 

  • Saving money
  • Accessible maintenance
  • To have extensions as mobile as fixed

Neotel reminds you that telephony, being based on the IP protocol, can integrate both voice and data in the same network.

If you are interested in acquiring a virtual switchboard, Neotel has for you both Yealink terminals and Grandstream Gateways and this because Neotel focuses on two key aspects that are:

  • Sale of virtual switchboards
  • Sale of software focused on Call Center

Neotel offers support, configuration and assistance at all times to bring quality products in both Yealink terminals and Grandsream Gateways.

 

Neotel

If you want to be in the world of IP telephony, but do not have the means to purchase an IP phone, Neotel offers you the Gateway which is a machine which connects to a traditional phone converts it into an IP phone, for this Neotel offers Grandstream Gateways as the GXW4104, the GXW4108 or the GXW4216.

telefonía ip

Now, if your plan is to acquire any of the Yealink terminals, Neotel offers you solutions like the Yealink T19E2, the Yealink T21E2 or the Yealink T27G.

Thus, Neotel is in step with the growth of technology offering quality products, reliability and above all comprehensive performance that will undoubtedly make communications much more centralized thanks to the use of Yealink terminals or the implementation of a Grandstream Gateway.

 

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Yealink VoIP – Your complete solution

Looking for a potential terminal to boost your business? Yealink terminals are the perfect choice.

Compared to other suppliers, Yealink has a lot to offer. As a result, most companies are including a combination of Yealink terminals and Grandstream Gateway in their business. If you want to boost your business, some of the main benefits of getting Yealink Terminals are as follows:

Yealink IP phones based on the SIP standard are easy to register with any of the legitimate IP PBX servers. This also allows features such as multimedia calling, extension-toextension dialing and video calling.

Phones come with a plug-and-play deployment feature that makes them easy to operate. You can choose any general model of Yealink IP phone for IP-PBX system and work with massive deployment to save time and human resources.

Yealink IP phones can easily work with PBX functions, which helps create a wide range of full playback functions.

There are several Yealink phones that once included in the business can help drive the entire operation. Some of the models you can include are Yealink T19E2, Yealink T21E2, Yealink T40G, and Yealink T41S.

Including the right Yealink terminal in your business can help generate significant momentum. You should buy the system from professionals so you can get the best value for your business.

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About Yealink

Although we have a lot to offer at the Neotel Store, we will focus primarily on Yealink terminals and Grandstream gateways. But please feel free to browse through our category of accessories where we have several devices in the store, such as power adapters and other yealink devices.

What are Yealink terminals?

The Yealink brand offers communication and business collaboration solutions that include videoconferencing service integrated into their terminals to companies around the world. Communication is facilitated by the use of VoIP phones and videoconferencing. Yealink also has a Skype line for business certified phones.

Reasons why you need one:

  • Helps overcome the challenges of physical distance by improving both external and internal communications and collaborations. Therefore, it is correct to say that your business will not only save time but also unnecessary travel expenses.
  • Yealink IP phones offer class-leading features at very competitive prices. Yealink video conferencing systems offer HD video and extended features without licensing.

Grandstream gateways

The Grandstream Gateway is designed for small and medium businesses, allowing them to integrate the outdated telephone system into a Voiceover IP network. This keeps communication costs low, as well as increasing security protection and improving productivity.

Why buy Grandstream Gateway?

  • It’s a great all-in-one voice communication solution for companies providing fax + video + data communication services.
  • Interconnect telephone lines in remote areas over the Internet for easy configuration and installation.
  • The video port option can also be used as a stand-alone gateway for IP communication.

How about checking out our devices and models in our categories? It’s as easy as clicking and adding it to your shopping cart.

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Everything you need to know about call center software

The call center software is a product that handles all business conversations over the phone. If you have telephone equipment, you can configure your call center software to handle incoming calls, load scripts for the telephone equipment and more. Most businesses today are using Yealink terminals to facilitate the call handling process.

Call center agents are an important part of your business that will stay connected to you through the software. In addition, they will use it to engage with your potential customers. One essential thing to keep in mind is that these VoIP servers have an important role to play. Whenever you start your call center business, you need to focus not only on the software, but also on your gateways and terminals for better performance.

You need to be connected to your customers for extreme performance. You can use different communication channels such as social media, live chat and email to keep in touch with your customers.

Some of the outstanding benefits of call center software include the following

  • Better customer service
    You can contact Neotel’s experts to get better customer service for your business. If your customer needs your help, he will first contact the call center.
  • Improved reporting capabilities
    One of the software’s highlights, reports can help business owners and managers create a strategy that’s right for their business. Reporting functions are often associated with management in terms of sales growth rates, case categories, and revenue per call.

call center software

At Neotel, you can get a wide range of beneficial Yealink terminals for your business. The Yealink T23G is one of the most outstanding products offering full support of the professional team.

Apart from that, you can also buy some Grandstream Gateways for your business. The Grandstream Gateway GXW4248 can help you keep in touch with your customers without any network disruption.