Neotel is a telecommunications company that offers virtual PBX services, IP telephony and related services. However, this company also has a store: the Neotel online store. Here you can find everything you need to set up a modern customer service department.
Many companies still don’t know much about the new cloud-hosted telephony services. Telephony is changing to lower costs and generate multifunctional solutions for businesses. In the meantime, in this store you can get the physical devices that allow call center rooms to evolve. Its catalog has three basic products: Yealink terminals, Grandstream Gateway and complementary accessories.
Yealink terminals: The telephone of yesteryear with the technology of today
Today’s call center software operates with any device available, even a Smartphone. However, the old terminals have evolved to allow communication via Internet connections. Of course, this allows the staff to have the same functions as always but in a much cheaper way.
Yealink terminals are just like the ones you see in the office but have adapted VoIP technology.
. They allow you to transfer calls, put the customer on hold and a host of other useful functions in the office. However, calls are made and stored on the Internet, as everything works with this type of connection.
The best thing about this option is that they incorporate substantial improvements such as HD headphones. These improve the hearing sensation much more and since everything works with the Internet, there is no interference. In addition, these devices work with technology for data protection.
The Grandstream Gateway enables the transition from the telephone line to the Internet.
In order for traditional terminals to work properly with IP, Grandstream Gateways are used. This device makes it possible for every outgoing call to be made over the Internet, even though the entire system is handled by a physical PBX.
This is an excellent option for those companies that do not want to replace their devices and some traditional implements. In fact, it is a matter of adapting traditional technology to much more advanced services.
This device is also essential for call recording and makes it possible to dispense with other equipment. For example, if you have the Gandstream Getaway, there is no need to use PSTN lines. In conclusion, this technology generates certain savings in terms of operating costs.
Neotel sells accessories to make things easier
Yealink terminals and Grandstream Gateways are the main products in the Neotel store. However, in the Neotel store you can also get very useful complementary items. From Wi-Fi signal repeaters, Headsets with microphone, to power adapters.
These types of accessories are functional for a myriad of devices and functions in and out of the office. In general, they all support Internet or electrical connection in the office. Undoubtedly, the virtual PBX can be accompanied with the equipment available in this store.