It is becoming increasingly important for companies to maintain close communication with their customers. One of the most effective ways to achieve this is through call centers. To ensure the proper functioning and reduce operating costs of these centers, companies can occupy devices such as Yealink terminals and grandstream gateways. If you are not very familiar with these issues, we invite you to continue reading this article, because we will explain to you what each of these concepts are.
In the first place, it is worth mentioning that call centers operate on the primacy of providing a means of communication between companies and customers and suppliers. Some function as a customer service center, to provide advice or help of any kind. In this case, they are called incoming call centers, because it is mainly the clients who contact the call center. On the other hand, there is also the modality of sceptres of outgoing calls, whose purpose is usually to contact the largest number of potential customers. However, technology has changed the way these centers work.
The Yealink terminals and the location of call centers
Traditionally, staff working in call centers were gathered in the same geographic location, as in a room adapted for this purpose. But technology has evolved this way of working. And it is at this point where Yealink terminals play an important role.
Yealink terminals are basically IP phones. And what is an IP phone? It is a device that allows you to make calls using the Internet through a virtual pbx, instead of the ordinary telephone network. This allows to reduce the cost of billing for telephony.
But it also has other advantages, such as the ease of linking calls to almost anywhere. For example, with Yealink terminals it is possible to link received calls with an employee or a partner who is located in another geographical area. This means that if the call center is in Spain, you can easily link the call to be answered by your partner in South America (for example).
But what if you don’t have an IP phone and you don’t want to invest in acquiring some, and you already have many traditional phones? In that case, you can use the grandstream gateways. What are they and how do they work?
Grandstream gateways adapted to analogue telephones
Grandstream gateways are devices (hardware) that allow an ordinary telephone to be converted into an IP telephone. With this, you can use it to make calls using a virtual switchboard. This is especially useful if you already have the common equipment of call centers. Without needing to renew all your equipment, you can use VoIP services, or IP voice calls.
As you can notice, besides reducing costs, Yealink terminals and Grandstream Gateways allow our business to evolve and be at the forefront of technology.