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Neotel: buy everything for your company’s call center

Neotel is a telecommunications company that offers virtual PBX services, IP telephony and related services. However, this company also has a store: the Neotel online store. Here you can find everything you need to set up a modern customer service department.

 

Neotel call center software

Many companies still don’t know much about the new cloud-hosted telephony services. Telephony is changing to lower costs and generate multifunctional solutions for businesses. In the meantime, in this store you can get the physical devices that allow call center rooms to evolve. Its catalog has three basic products: Yealink terminals, Grandstream Gateway and complementary accessories.

Yealink terminals: The telephone of yesteryear with the technology of today

Today’s call center software operates with any device available, even a Smartphone. However, the old terminals have evolved to allow communication via Internet connections. Of course, this allows the staff to have the same functions as always but in a much cheaper way.

Yealink terminals are just like the ones you see in the office but have adapted VoIP technology.

. They allow you to transfer calls, put the customer on hold and a host of other useful functions in the office. However, calls are made and stored on the Internet, as everything works with this type of connection.

telefonía ip

The best thing about this option is that they incorporate substantial improvements such as HD headphones. These improve the hearing sensation much more and since everything works with the Internet, there is no interference. In addition, these devices work with technology for data protection.

The Grandstream Gateway enables the transition from the telephone line to the Internet.

In order for traditional terminals to work properly with IP, Grandstream Gateways are used. This device makes it possible for every outgoing call to be made over the Internet, even though the entire system is handled by a physical PBX.

This is an excellent option for those companies that do not want to replace their devices and some traditional implements. In fact, it is a matter of adapting traditional technology to much more advanced services.

This device is also essential for call recording and makes it possible to dispense with other equipment. For example, if you have the Gandstream Getaway, there is no need to use PSTN lines. In conclusion, this technology generates certain savings in terms of operating costs.

Neotel sells accessories to make things easier

 

Neotel virtual pbx

Yealink terminals and Grandstream Gateways are the main products in the Neotel store. However, in the Neotel store you can also get very useful complementary items. From Wi-Fi signal repeaters, Headsets with microphone, to power adapters.

These types of accessories are functional for a myriad of devices and functions in and out of the office. In general, they all support Internet or electrical connection in the office. Undoubtedly, the virtual PBX can be accompanied with the equipment available in this store.

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Getting to know the Yealink EXP20 Expansion Module

There are numerous elements that interact between the end user and the hardware and software components to offer the best communication performance especially in a world where communications are performed in various ways and at many levels of configuration, so Yealink presents the expansion module EXP20 which has been developed as an advanced and flexible version compatible with IP phone models SIP-T27G / P and SIP-T29G.

When purchasing the EXP20 module, we will be carrying a device that has a 160×320 pixel liquid crystal display (LCD) interface and as an ideal point of the EXP20, 20 dual color physical LED keys are integrated.

Its design simplifies the navigation of the end user and increases the productivity of this as it allows tasks such as speed dialing, BLF, BLA, call forwarding, transfer and more in a much simpler and faster way, the expansion module EXP20 can unify up to six EXP20 phone systems in a single chain connection increasing the capabilities of this.

Among its features we find the following:

 

 

  • It has an expansive screen that in turn is combined with additional backlight and multi-page design which seeks to optimize the navigation of the user functions, within these functions highlights that can be combined with 38 programmable LED keys.
  • New design in which we highlight the rubber foot covers to prevent the equipment from falling, a flexible base with which the EXP20 module will stand as well as the possibility of establishing different dynamic positions.
  • The Yealink EXP20 module supports up to six expansion modules.
  • It has a graphic LCD 160×320 with backlight
  • Offers up to 18 additional keys
  • Two adjustable angles support
  • Allows two or fewer expansion modules to be powered directly from the host phone

 

Now, in technical aspects, the Yealink EXP20 expansion module gives us the following:

 

  • Two accessible pages
  • Various LCD-accessible and actionable icons
  • 20 dual-color LED programmable keys
  • integrated functions such as BLF list, multi-person conference, call forwarding, LDAP, XML browser functions and more
  • Supports up to six modules
  • Integrates 2 RJ12 ports as data input and output ports
  • Maximum Power Consumption (PSU): 0.67W
  • Compatible with Yealink terminals SIP-T27G / SIP-T27P / SIP-T29G
  • 10% to 95% operating humidity
  • Its operating temperature is between -10 ~ 50 ° C (+14 ~ 122 ° F)

 

The expansion module Yealink EXP20 becomes an ideal option to maximize the use of existing devices and thus have the ability to expand communication resources in the organization.

 

 

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Functions and features of the Yealink W53H

Yealink offers us a wide range of terminals which have created a positive impact on the development of solutions at the corporate level of each company and one of this segmentation is the development of wireless terminals which combine not only the practicality of the Wi-Fi network but also the quality of Yealink terminals.

One of these terminals is the Yealink W53H which is a next-generation wireless phone with an enterprise focus which has excellent battery life and high compatibility to various applications and infrastructures taking full advantage of the integrated functions of the Yealink terminals.

One of the great advantages of this W53H terminal is its great voice quality taking advantage of each of its properties and thanks to its 1.8 ” TFT color screen we will know that we are carrying a wireless VoIP phone of last generation which has all the tradition of Yealink.

The Yealink W53H terminal is capable of expanding to a maximum of 8 wireless phones.

The Yealink W53H has Yealink DECT technology which is based on the CAT-iq2.0 standard, which has the task of optimizing VoIP audio quality (broadband) as well as using low speed data applications without losing data quality.

Note: Yealink W53H terminals are not compatible with third party DECT devices such as base stations, telephone and so on.

Within the technical aspects of the Yealink W53H we highlight the following:

 

 

  • 1.8” TFT colour display with 128 x 160 resolution
  • Caller ID with name and phone number
  • Intuitive user interface with icons
  • Notification light which displays tasks such as voicemail, missed call and more
  • Multilanguage user interface
  • Integrate screen saver
  • Date and time can be synchronized manually or automatically
  • LCD backlight
  • Keyboard integrates backlighting
  • W53H terminal complies with hearing aid compatibility (HAC)
  • It has 9 timbre melodies
  • Offers multiple warning tones
  • Supports DTMF
  • Supports up to 2 simultaneous phone calls
  • Integrates features such as call waiting, call transfer, call switching, 3-way conferencing, call waiting, silence, DND, call forwarding, and more
  • Phone book for up to 100 contacts
  • Remote Agenda
  • Keyboard lock for added security
  • Direct IP call without SIP proxy
  • Offers factory reset or computer restart function
  • Rejection of anonymous calls to prevent spam
  • 18 hours of talk time
  • its range is up to 50 meters indoors or up to 300 meters outdoors
  • 12-key numeric keypad
  • 6 direct access keys and 6 function keys

 

The Yealink W53H terminal is an ideal solution to take advantage of both the benefits of the Wi-Fi network and the capabilities of Yealink.

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Features of Yealink W60P terminal

In a world where communications are growing every day, it is ideal to have the best tools to meet each of the challenges that arise is why Yealink has developed the Yealink W60P which is a wireless IP DECT phone with premium features based on robust hardware, ie, its focus is aimed at organizations looking for greater capacity in call loads, we talk about call volume.

Among its main features are the ability to pair up with up to 8 headphones Yealink DECT W52H / W56H which will extend the terms of mobility and flexibility optimizing the space as this terminal does not require wiring and everything that entails.

By acquiring the Yealink W60P terminal, we are facing a device that supports up to 8 VoIP accounts and 8 simultaneous calls, as well as has the ability to accelerate the start and signal connection and many more functions that we will see below.

The Yealink W60P terminal is fully compatible with the Opus codec thanks to which it integrates an improved audio and high performance for a perfect voice signal.

The Yealink W60P terminal supports full provisioning, as well as mass implementation thanks to the Yealink Rerouting and Provisioning Service (RPS) and will facilitate its implementation using a boot mechanism called Zero Touch thus omitting manual configuration that can become difficult.

Within the global features of the Yealink W60P we find:

 

  • High-performance SIP cordless phone system
  • Supports up to 8 concurrent calls
  • Up to 30 hours of talk time
  • Supports up to 8 VoIP accounts
  • Fast charging function since the charging time is in the range of 10 minutes for an active talk time of 2 hours
  • Supports Opus audio codec
  • Up to 400 hours waiting time
  • At security level offers TLS and SRTP security encryption
  • Integrates a noise reduction system to optimize conversation
  • Bring a wall charger.

Now, on a technical level, the Yealink W60P terminal has the following:

  • Selecting a headset to receive calls
  • Selecting the headset and number to make calls
  • Integrated features such as call waiting, silence, silence, DND, caller ID with name and number, anonymous call, anonymous call rejection and many more
  • Remote Agenda / LDAP}
  • Direct IP call without SIP proxy
  • Keyboard lock
  • Offers self-provisioning using TFTP / FTP / HTTP / HTTPS / RPS protocols
  • Multilanguage user interface
  • Upgrading the phone using OTA (Over-The-Air) functionality
  • Acoustic warning for low battery
  • Narrow-band codec AMR-NB (optional), PCMU, PCMA, G.726, G.729, iLBC
  • Supports VQ-RTCPXR (RFC6035), RTCP-XR
  • Static IP and DHCP assignment and many more functions

It is for these reasons that the Yealink W60P terminal is one of the most effective solutions for communication control in your organization.

 

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Getting to know the Yealink EXP50 module

If you are looking for a device that allows you to explore the full potential of your SIP phone Yealink has thought of you and has developed the Yealink EXP50 which is perfect for IP phones Yealink T5 series and its design will expand the functional capacity of the SIP phone so that communication with customers and users is more stable and reliable every day.

The Yealink EXP50 has a 4.3 inch color LCD screen to have a more than complete visual aspect of what happens in the device and thanks to its simple user interface and multiple advanced calling capabilities we will have total and centralized control of every aspect of communications.

A series of multifunctional line keys have been integrated in which tasks such as BLF, speed dialing, call forwarding, call transfer, call capture and some other actions can be assigned.

This Yealink EXP50 has been designed to manage a total call volumes regardless of size.

Some of the most outstanding features of this Yealink module are:

 

 

  • 4.3-inch color screen to enhance the visual experience
  • It integrates a support with which it will be possible to adjust the angles of inclination without having to disassemble the equipment.
  • It integrates a support with which it will be possible to adjust the angles of inclination without having to disassemble the equipment.
  • 20 physical keys on each page with two-color LEDs for identification
  • Three independent control keys with illuminated LEDs for effective page-changing
  • Supports up to 3 daisy chain modules
  • It has a support of 2 adjustable angles
  • It has a support of 2 adjustable angles
  • Up to 60 different functions can be integrated into the programmable buttons
  • Programmable button for shared line, BLF List, conference, group listening, LDAP and XML browser
  • Offers additional features such as wallpaper, screen saver, and energy saver
  • USB port (2.0 compatible) for data input and output
  • USB port (compatible with 2.0) for wired/wireless USB Wi-Fi headphones
  • Recording USB calls via USB flash drive
  • Up to three Yealink EXP50 can be connected
  • Operating temperature is -10 ~ 50 ° C (+14 ~ 122 ° F)
  • 1.5W Maximum Power Consumption (PSU)
  • Compatible with T52S/T54S/T56A/T58V

 

The Yealink EXP50 module is one of the most comprehensive solutions for both design and functionality to expand to the maximum communication capabilities and provide the user a total management of their calls.

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How to implement VoIP correctly

Today’s companies must adapt to new trends in technology and communication is essential for the growth and strengthening of relationships between employees and partners and VoIP is one of the (relatively) new trends that will help us implement an effective, powerful and dynamic system to integrate hardware and software focused on generating voice over IP protocol and thus have comprehensive communications.

All this sounds interesting but the question that arises is, are we ready for implementation? Neotel will give you a series of practical tips to consider to mount a robust and secure VoIP system in your organization.

 

 

ivr

Create a project plan: the most basic thing is to create a project plan that allows us to correctly configure a VoIP phone system, this schedule should integrate adequate budgets and responsibilities of each user, this schedule should represent the limits of VoIP reach, generate a schedule with dates to establish the completion of tasks or phases of implementation and additional to it know the risks that may arise in the implementation such as hardware or software failures, network levels, and so on.

Determine the VoIP need: based on the fact that VoIP technology makes use of multiple functions (advanced and basic), we must determine precisely which of these functions will be useful for the organization such as IVR, visual voice mail, conference calls, virtual numbers and number portability.

Quality of Service (QoS): the QoS function has been created in order to control the quality of calls, from this point of view, QoS will make voice traffic have priority in the network where it is implemented.

Create network tests for VoIP implementation: the network is essential for VoIP to work properly and for this we must take into account aspects such as bandwidth to use, check routers, switches, modems a. performance level and update, etc..

Evaluate providers: when selecting the VoIP provider is key to take into account aspects such as years of experience, support, user qualification and prices.

Accessing an SLA before implementing VoIP: an SLA (Service Level Agreement) is an agreement that explains in detail the responsibilities of the provider, this covers aspects such as availability, quality of service and reliability.

Security: this is a key aspect because when VoIP is used there are risks as unauthorized users to make calls, listen to conversations or make use of VoIP for long distance calls, so the VoIP provider must have appropriate security measures for this.

Establish phone number portability: it is ideal for the VoIP provider to be able to transfer existing numbers in order to have adequate availability.

You have learned a few things to keep in mind before implementing a VoIP system in your organization in the proper and correct way to get the maximum benefit.

 

 

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Differences between VoIP and SIP

We have talked about the advantages of implementing and using VoIP technology in our organizations for various reasons ranging from economic budgets to availability of communication anywhere and it is key that we have defined some concepts that are used with some frequency in the world of communications because if we have at least a basic concept we can determine what type of hardware elements will be most suitable for VoIP to move like fish in the water or, in this case, as a bit in the network.

From the moment we are in search of the VoIP provider we hear some terms like SIP and, logically, VoIP, but do you know what the difference between VoIP and SIP? If not, stay with us and we will explain it to you, but before we remind you that you can acquire the Yealink terminals or the Grandstream Gateway so that your company is completely at the forefront of VoIP technology.

Differences between SIP and VoIP

Let’s start with the basics:

 

  • VoIP: is the acronym for Voice over Internet Protocol and basically consists of a technology thanks to which voice signals travel over the Internet optimizing their quality, reducing costs and reaching any geographical location and for this we have hundreds of elements both hardware and software.
  • SIP: is the acronym for Session Initiation Protocol and refers to a protocol that is used to implement VoIP technology. SIP protocol can be used to configure or terminate multimedia sessions within which we find both voice and video, although it is closely related to VoIP is not such technology itself.

SIP: is the acronym for Session Initiation Protocol and refers to a protocol that is used to implement VoIP technology. SIP protocol can be used to configure or terminate multimedia sessions within which we find both voice and video, although it is closely related to VoIP is not such technology itself.

 

 

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Features of Yealink T46S terminal

Yealink presents the T46S terminal as a bet to establish and define communication as a key point for both executives and time-constrained professionals since the T46S terminal has been developed to provide better all-round performance than its predecessor the Yealink T46G terminal, In addition, the T46S has been integrated with Yealink Optima HD technology and the Opus broadband codec has been added, both technologies will give a much sharper communication that is the expected result of Yealink.

If you are concerned about connectivity, with the Yealink T46S terminal you can stop worrying because it is compatible with Gigabit Ethernet technology, thanks to which we can manage and manage calls much better and has extra accessories such as the Bluetooth USB Dongle or the Wi-Fi USB Dongle which will allow us to extend the connection capabilities of the terminal.

Among the main features of the T46S terminal are the following:

 

  • Opus codec integration for clear calls
  • It has Yealink Optima HD Voice technology which mixes hardware and software to make every call unique.
  • The headset is compatible with hearing aids (HACs) which improve listening levels for users with hearing impairment.
  • The Yealink T4S terminal supports massive implementation which integrates with Yealink’s own redirection and provisioning services (RPS), this will make the entire assembly process is simple and if that’s not enough a boot mechanism is integrated focused on executing the Zero Touch provisioning optimizing both the assembly and the update of the T46S terminal.
  • Has unified firmware and an auto-p template
  • Two Gigabit Ethernet ports, one of which is designed for the Power over Ethernet (PoE) function
  • A USB 2.0 port is included which we can use Bluetooth, Wi-Fi and USB technologies.
  • Yealink T46S terminal supports up to six expansion models
  • Your screen has LED system to highlight the display of information
  • Can be programmed with up to 27 DSS keys
  • The Yealink T46S terminal makes use of the SIP protocol based on TLS / SSL
  • Compatible with 3CX and Broadsoft Broadworks switches

Now to encourage you to buy the Yealink T46S terminal, technically the following is offered:

  • Supports Opus, AMR-WB (optional), AMR-NB (optional), G.722, G.711(A/µ), G.723.1, G.729AB, G.726, and iLBC codecs
  • HD Voice, HD Headset and HD Speaker
  • Features a full-duplex hands-free speaker compatible with AEC, VAD, CNG, AEC, PLC, AJB and AGC
  • Supports up to 16 VoIP accounts
  • Offers features such as Call Waiting, Silence, One-Touch Speed Dialing, Hotline, Call Forwarding, Call Waiting, Call Forwarding, SMS, Emergency Call and more
  • Supports up to 1000 directory entries
  • Improved DSS keyboard
  • Auto provision using FTP/TFTP/HTTP/HTTPS
  • Compatible with IPv6 and many additional features

The Yealink T46S terminal is one of Yealink’s best proposals for robust, secure and fully dynamic equipment.

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Why buy Grandstream Gateway 4224

Grandstream is the leading developer of products to optimize SIP unified communications by making all users connected to each other and the Grandstream Gateway GXW4224 is the result of extensive work to provide organizations with a secure device, full of features and high scalability capabilities.

The development of the Grandstream Gateway GXW4224 has the mission of facilitating the implementation of a complete VoIP infrastructure taking advantage of each of the Gigabit ports, all this will allow to connect in a simple way diverse locations, as well as all the devices of an office directly in any IP PBX network either local or external resulting in that all are linked to each other.

The Grandstream Gateway GXW4224 integrates multiple analog telephone FXS ports, high quality voice quality, new advanced telephony features, simple provisioning, advanced security protection and many additional features.

Among the general features of the Grandstream Gateway GXW4224 are the following:

 

  • Built-in 10/100/1000 MBps auto-detection port
  • Supports fax T.38 with which it will be possible to create FaxoverIP
  • Compatible with security-focused TLS/SRTP/HTTPS protocols
  • advanced and privacy protection for each associated account
  • Adds the 3-way audio conferencing feature with which we can make simplified calls and conferencing
  • Integrates Failover SIP server function
  • It has the Zero Config function which seeks to improve and reduce the provisioning of equipment.
  • Supports various ranges of caller ID formats
  • Adds telephony features such as caller ID activation or blocking, call forwarding, call waiting, assisted transfer, call forwarding, pause and do not disturb

The Grandstream Gateway has a number of technical features which are as follows:

  • LED indicators that display LAN link, LAN activity, dial-up connection
  • Window line echo cancellation, dynamic jitter buffer, modem detection & auto connection to G.711
  • 24 telephone RJ11 ports and one 50-pin Telco connector
  • Grandstream Gateway GXW4244 supports voice / fax functions
  • Supports codecs G.711, G.723.1, G.726A / B, iLBC, Fax T.38
  • Automated provisioning with TR-069 or AES encryption
  • Supports XML, TLS / SRTP / HTTPS protocols for advanced security
  • 128×32 backlit graphic display
  • Multi-language support
  • Flexible DTMF transmission methods are available including input audio, RFC2833 and SIP INFO.
  • Up to 4 SIP server profiles per system and independent SIP account per available port
  • Up to 4 SIP server profiles per system and independent SIP account per available port
  • Gateway can be managed via Syslog, HTTPS, Web browser, voice message or TR-069
  • Desktop and rack mount with front brackets

The Grandstream Gateway is a comprehensive solution for new communication trends that require reliable, accessible and scalable hardware.

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Knowing the Dongle Yealink BT40

The technology every day offers us more and more useful tools both to manage our routine tasks, as well as to have advanced means linked to today’s world and always be in connection with it, within the thousands and thousands of options available in the market, Neotel will tell you a little about the Dongle Yealink BT40 and surprise you with everything this device offers to be always connected.

To enter a little context is key to understand that it is a “Dongle”, well, this is a small device through which it will be possible to make safe and high-speed data transfers between two devices as well as sharing the network connection without having to install additional drivers or drivers and in this case Yealink presents its BT40 Dongle which is a Bluetooth USB device which extends Bluetooth connectivity capabilities in the IP phone being compatible with multiple types of Bluetooth headsets, this translates into correct mobility because no matter where we are we can receive calls and thus be active and always present the BT40 Dongle is compatible with the Bluetooth V4 specification.0, compatible with Bluetooth 1.1, 1.2, 2.0 and 3.0.

If we talk about compatibility, the Yealink BT40 is compatible with Yealink SIP-T27G / T29G / T46G / T48G / T41S / T42S / T46S / T48S / T53 which is a large sector of equipment not to lose our communication.

With only grams of weight, these are some of the features we will find in the Yealink BT40:

· Integrates A2DP technology
· Makes use of Bluetooth specification V4.0 + HS
· Compatible with 8K NBS
· Fully compatible with Data Rata (edr) technology enhanced for 2Mbps and 3Mbps
· Offers an operating range of up to 10 meters
· Can be installed on Windows 98SE, Windows 2000, Windows XP, Windows Vista, Windows 8 and Windows 10 operating systems
· Bluetooth frequency range is between 2.402 GHz to 2.480 GHz
· Built-in security
· Has USB 2.0 interface
· Has low power consumption technology to save costs
· You can answer or end active calls directly from your Bluetooth headset
· Allows you to adjust the volume of your Bluetooth headset from both your Bluetooth headset and your phone
· Its overall dimensions are 18 mm * 14 mm * 5.5 mm
· The Yealink BT40 is compatible with broadband audio.
· It offers multipoint technology which allows us to connect up to 4 Bluetooth devices simultaneously.

You can see how Neotel offers you the Yealink BT40 for a fully affordable price and with which it will be possible to fully enjoy Bluetooth technology everywhere.